Last updated: September 6, 2026
1. Limited warranty — 1 year
Unless otherwise stated on the product page, NoxTek™ products are covered by a 1-year limited warranty from the original date of purchase.
This limited warranty covers manufacturing defects under normal use that complies with the instructions, warnings, and limitations stated on the product page, packaging, or any document provided.
This limited warranty is in addition to applicable legal warranties and does not limit the consumer rights provided by applicable law.
2. What the warranty covers
The limited warranty may cover:
- manufacturing defects;
- component failures under normal use;
- a product that stops working without an identifiable external cause.
If the defect is confirmed, NoxTek™ may offer, depending on the situation:
- a repair;
- an exchange for an identical or equivalent product;
- a refund.
The applicable solution is determined based on the nature of the defect, product availability, the condition of the returned product, and applicable law.
3. What the warranty does not cover
The limited warranty does not cover, including:
Normal wear and tear
Discolouration, scratches, housing wear, natural ageing, normal cosmetic deterioration, or wear related to use.
Misuse or unintended conditions
Drops, excessive impacts, crushing, abnormal vibrations, improper installation, improper storage, exposure to excessive heat, excessive humidity, or use outside the intended conditions.
Unauthorized modifications or repairs
Any unauthorized work may exclude the product from the limited warranty, including:
- disassembling or opening the product;
- modifying components;
- repairs performed by a third party;
- use of unapproved or non-compliant parts;
- work on the charging circuit or internal components.
Charging, battery, and accessories
Where the product uses a removable battery, normal replacement of that battery does not void the limited warranty when a battery tested and approved by NoxTek™ for the product concerned is used in accordance with the specifications.
NoxTek™ cannot guarantee the compatibility, safety, or behaviour of a battery that has not been tested and approved by NoxTek™. The limited warranty does not cover damage caused by:
- use of an unsuitable charger;
- use of an incompatible cable, adapter, or accessory;
- overcharging, overheating, or non-compliant use;
- a battery that is incompatible, modified, damaged, has unsuitable specifications, or is used contrary to the instructions.
Water damage
Unless the product is expressly identified as designed or certified for such use, the limited warranty does not cover damage caused by water, immersion, prolonged exposure to moisture, or use in an unsuitable environment.
Final sale or personalized products
Products identified as “final sale” or certain personalized products may be excluded from voluntary returns, subject to applicable legal warranties.
Loss, theft, or intentional damage
The warranty does not cover loss, theft, intentional damage, fraudulent situations, or abusive claims.
4. Claim procedure
To open a warranty claim, contact us at info@noxtek.ca and include:
- your order number or proof of purchase from NoxTek™ or an authorized NoxTek retailer;
- a detailed description of the issue;
- photos or a video of the defect;
- your contact information.
Typical response time: 24 to 72 business hours.
5. Inspection and validation
To assess a claim, NoxTek™ may:
- request additional photos or videos;
- suggest verification steps;
- request that the product be returned for inspection;
- refuse to apply the limited warranty if the damage results from a cause that is not covered.
If a return is required:
- if the defect is confirmed, NoxTek™ will cover return shipping costs according to the terms provided;
- if the defect is not confirmed or the situation is not covered by the limited warranty, return shipping costs may be the customer’s responsibility.
6. Out-of-warranty replacement program
After the 1-year limited warranty period, a NoxTek™ product that has become unusable as a result of a failure, breakage, or damage may be eligible for the NoxTek™ Out-of-Warranty Replacement Program.
When a request is eligible, NoxTek™ offers a 25% discount off the current retail price of an eligible replacement unit, identical or equivalent subject to availability.
To be assessed, the request must be accompanied by proof of purchase from NoxTek™ or an authorized NoxTek retailer. NoxTek™ may request photos, a video, product identification, or return of the original unit to validate the request.
- an original unit may qualify for only one use of the program;
- the discount applies to an eligible replacement unit;
- the discount cannot be combined with another discount or promotion, unless otherwise stated;
- replacement is subject to the availability of the product or a suitable equivalent.
This program is a commercial benefit separate from the limited warranty. It does not extend the limited warranty and does not replace or limit applicable legal warranties.
7. Applicable legal warranties
This limited warranty does not replace applicable legal warranties.
In Quebec, goods purchased from a merchant are covered by warranties provided by law. They apply automatically and at no cost, even when a limited warranty is also offered. These include the warranty of fitness for normal use, the warranty of reasonable durability, and the warranty against latent defects.
8. Limitations
To the extent permitted by applicable law:
- the limited warranty does not cover indirect, financial, or incidental damages;
- the limited warranty applies to the original purchaser and the original proof of purchase;
- the liability of NoxTek™ and Solutions NoxTek for any claim related to a product will not exceed the amount paid for the product concerned.
These limitations do not apply where prohibited by law.
9. Proof of purchase
The limited warranty and the Out-of-Warranty Replacement Program are assessed upon presentation of official proof of purchase, such as a NoxTek™ order number, an electronic invoice, or proof of purchase issued by an authorized NoxTek retailer.
Purchases that cannot be verified may not be covered under the limited warranty or the Out-of-Warranty Replacement Program.
10. Situations that may exclude the limited warranty
The limited warranty may not apply if:
- the product is modified, disassembled, or repaired without authorization;
- the serial number is altered, where applicable;
- the conditions of use were not followed;
- the defect results from abnormal, abusive, or non-compliant use;
- the issue is caused by an incompatible or unapproved battery, the charging circuit, or work on internal components.
Normal replacement of a removable battery with a battery tested and approved by NoxTek™ for the product concerned is not considered an unauthorized modification.
11. Contact
If you have any questions about the warranty or the Out-of-Warranty Replacement Program, or to open a claim, contact us at: