Shipping
Is shipping free?
Shipping costs are calculated based on the delivery area. The exact amount is displayed at checkout before payment.
Do you ship to the United States?
Yes, some orders can be shipped to the United States. Write to us at info@noxtek.ca before ordering to confirm the available options and shipping costs.
How long will it take to receive my order?
Delivery times vary depending on the product, destination and carrier.
When an item is in stock in Quebec, shipping is generally faster. However, some products may require additional time for preparation, sourcing or periods of high volume.
A tracking number is sent as soon as the order ships.
Order tracking
How can I track my order?
Once it ships, you will receive an email containing the available tracking information.
Returns and refunds
Can I return an item?
Yes. Returns are accepted within 30 days of receipt, provided that the item is unused, in new condition and returned with its accessories and original packaging, where applicable.
How do I make a return?
Write to us at info@noxtek.ca and include your order number.
We generally respond within 24 to 72 business hours with the next steps.
Who pays the return shipping costs?
If the return is due to an error on our part or a confirmed defective product, the return shipping costs may be covered by NoxTek™.
For a change of mind, an ordering error or a personal preference, the customer is responsible for the return shipping costs.
When will I be refunded?
After the return is received and inspected, the refund is processed to the original payment method. Processing times may vary depending on the financial institution.
Warranty and service continuity
Do you offer a warranty?
Yes. NoxTek™ products are covered by a 1-year limited warranty against manufacturing defects under normal use. This limited warranty is in addition to the applicable legal warranties.
The warranty does not cover, among other things, normal wear and tear, damage caused by misuse or an accident, unauthorized modifications or repairs, or damage caused by an incompatible accessory or battery.
Can I replace the removable battery in the Aterion MK1?
Yes. Normal replacement of the removable 18650 battery does not void the limited warranty when a battery tested and approved by NoxTek™ for the Aterion MK1 is used in accordance with the specifications. Damage caused by an incompatible, modified, damaged or non-compliant battery is not covered by the limited warranty.
What happens after the 1-year warranty period?
A NoxTek™ unit that becomes unusable after the warranty period may be eligible for the NoxTek™ Out-of-Warranty Replacement Program. After validation and with proof of purchase, the program offers a 25% discount on the current retail price of an eligible replacement unit, identical or equivalent depending on availability.
An original unit may qualify for only one use of the program. The program is separate from the limited warranty and does not replace or limit the applicable legal warranties.
View the complete warranty policy
Cancellation or modification
Can I modify or cancel my order?
Yes, if the order has not yet been processed or shipped.
Contact us as soon as possible at info@noxtek.ca.
Customer service
How can I contact you?
You can write to us at info@noxtek.ca.
Typical response time: 24 to 72 business hours.
Safe use
Are NoxTek™ products safe?
NoxTek™ products must be used in accordance with the manufacturer’s instructions, applicable warnings and their intended use.
Some products must be kept out of reach of children. If you are unsure about how to use a product, write to us before using it.
Responsibility and safety
Our products are selected and validated according to our internal approach, but their use remains the user’s responsibility.
For the complete terms, see our Legal protection clause.
Compliance
Do NoxTek™ products comply with standards?
Depending on the product, certain compliance information or test reports may be documented by the manufacturer. When compliance information is relevant and verified for the model concerned, it may be listed on the product page or confirmed upon request.
Quality inspection
Are NoxTek™ products inspected before shipping?
Yes. Every NoxTek™ product is inspected before shipping.
This inspection is intended to verify the product’s operation, overall condition, included accessories and visual conformity before it leaves the workshop.