Welcome to the NoxTek™ Help Centre.
Here you will find the main resources for getting help with your order and NoxTek™ products.
Contact
For a question, request or specific follow-up, use our contact page.
Shipping
View information about fees, processing, delivery times and service areas.
Returns and refunds
View the conditions, process and fees that apply to returns.
Warranty and continuity of service
NoxTek™ products are covered by a 1-year limited warranty against manufacturing defects under normal use.
After this period, a NoxTek™ product that has become unusable may be eligible for the NoxTek™ Out-of-Warranty Replacement Program. After validation and with proof of purchase, the program offers a 25% discount on the current retail price of an eligible replacement unit, identical or equivalent depending on availability.
View the warranty policy and program terms
Order tracking
Track your order and view information related to your shipment.
FAQ
Find answers to the most common questions about orders, shipping, returns, warranty coverage and product use.
Response time
We generally respond within 24 to 72 business hours.
Email: info@noxtek.ca