As soon as your order ships, you will receive a shipping confirmation email containing a tracking link.
This link lets you track your package based on updates provided by the carrier.
I have not received my tracking link
Before contacting us, please check:
- your junk mail folder;
- the email address used at checkout;
- whether the order is still being prepared, as some orders require processing time before shipping.
If you still cannot find the email, contact us at info@noxtek.ca with your order number.
My tracking is not updating
A tracking link may take 24 to 72 hours to display the first updates, depending on the carrier.
If tracking does not progress after this period, contact us at info@noxtek.ca with your order number.
My package is marked “delivered,” but I have not received it
We recommend that you:
- check around the delivery address, particularly near the door, mailbox or another secure location;
- confirm the address shown on the order;
- check with neighbours or anyone who has access to the delivery address;
- contact the carrier if proof of delivery is available.
If the package still cannot be found, contact us at info@noxtek.ca with your order number. We will help you follow up with the carrier, depending on the situation.
Package damaged upon delivery
If your package arrives damaged, contact us within 48 hours of receiving it at info@noxtek.ca.
Please include:
- your order number;
- photos of the packaging;
- photos of the product;
- a brief description of the issue observed.
This information is required to document the situation and assess the available options.
Need help?
For any questions about tracking an order, contact us at:
Typical response time: 24 to 72 business hours.