Last updated: September 6, 2026
At NoxTek™, every product is carefully selected. If your purchase is not suitable, the following conditions apply to returns and refunds, subject to the rights and protections provided by applicable law.
1. Time limit for requesting a return
You have 30 days after receipt to request a voluntary return.
After this period, no voluntary return will be accepted, except in connection with a defect covered by the warranty or a right provided by applicable law.
2. Acceptance conditions
To be eligible for a voluntary return, the item must be:
- unused;
- in new condition;
- clean and complete;
- returned with its accessories;
- returned with its original packaging, where applicable;
- accompanied by proof of purchase, such as an order number or electronic invoice.
3. Non-returnable items
Certain items are not eligible for a voluntary return, including:
- Products made or personalized specifically at the customer’s request, including where personalization, engraving, or a modification is carried out according to the customer’s instructions, may be excluded from the right of return where permitted by law. Elements that are part of the standard presentation of a NoxTek edition, such as an insert or marking specific to a series, are not considered customer-requested personalization.
- products identified as final sale on the product page at the time of purchase;
- products that have been used, are incomplete, soiled, or damaged;
- products damaged by misuse, an accident, a modification, or unauthorized work.
These exclusions apply subject to legal warranties and rights provided by applicable law.
4. Return procedure
Before shipping an item, you must obtain return authorization.
To request a return, contact us at info@noxtek.ca and provide:
- your order number;
- a clear description of the situation;
- photos or videos if the request concerns a defective, damaged, or non-conforming product;
- your contact information.
Typical response time: 24 to 72 business hours.
Returns shipped without prior confirmation may be refused or returned to the customer.
5. Return shipping costs
For a voluntary return, including a change of mind, a customer ordering error, or a personal preference, return shipping costs are the customer’s responsibility.
NoxTek™ may cover return shipping costs if:
- the product received is defective;
- the product is damaged upon receipt;
- we made an error;
- the situation is otherwise covered by applicable law.
In these cases, we may provide a prepaid return label or offer another solution depending on the situation.
6. Return inspection
Once the return is received, the item is inspected.
A return may be refused or partially refunded if the product:
- has been used;
- is incomplete;
- is damaged;
- is not in its original condition;
- does not meet the accepted return conditions.
7. Refunds
After an accepted return is received and inspected, the refund is processed to the original payment method.
The refund may include the price of the product and applicable taxes, depending on the situation.
Original shipping costs are generally non-refundable, except in the event of an error on our part, a defective product, a product damaged upon receipt, or a situation covered by applicable law.
The refund is generally processed within 5 to 10 business days after the return is approved. Posting times may vary by financial institution.
8. Defective, damaged, or non-conforming products
If you receive a defective, damaged, or non-conforming product, contact us promptly at info@noxtek.ca with your order number, a description of the issue, and photos or videos.
We will assess the situation and the available options, including repair, replacement, a refund, or another appropriate solution, as the case may be.
9. Warranty and out-of-warranty replacement
Situations covered by the warranty are described in our Warranty Policy.
After the limited warranty period, a NoxTek™ product that has become unusable may be eligible for the NoxTek™ Out-of-Warranty Replacement Program. After validation and with proof of purchase, the program offers a 25% discount off the current retail price of an eligible replacement unit.
This program is separate from a voluntary return and the limited warranty. It does not extend the warranty and does not replace or limit applicable legal warranties.
Legal warranties apply automatically and at no cost to the consumer, including the warranty of fitness for purpose, the warranty of reasonable durability, and the warranty against latent defects.
10. Return address
The return address is provided after the request has been validated.
Region: Drummondville, Quebec, Canada