Last updated: April 25, 2026
Shipping costs
Shipping costs are calculated according to the delivery area, product, and available option. The exact amount is displayed at checkout before payment.
Order processing
Orders are generally processed within 1 to 3 business days after payment is confirmed, excluding high-volume periods.
Once the order has shipped, a confirmation email containing tracking information is sent to the customer.
Delivery times
Delivery times vary depending on the destination, carrier, product, and item availability.
When an item is in stock in Quebec, shipping is generally faster. However, some products may require additional time for preparation, sourcing, or during high-volume periods.
The delivery times displayed at checkout or on the product page remain the best available reference. Delays may occur due to weather conditions, high volumes, periods of high demand, or carrier-specific delays.
Tracking
A tracking link is sent by email when the order is shipped.
Depending on the carrier, the tracking link may take 24 to 72 hours to display the first updates.
Carriers
We ship with different carriers depending on the product, destination, and most appropriate option, including Canada Post or private carriers.
The carrier may vary by order.
Delivery areas
We primarily deliver within Canada.
Certain shipments to the United States may be possible upon request. For any shipping request outside Canada, contact us at info@noxtek.ca before ordering to confirm the available options and applicable costs.
Shipping address
The customer is responsible for providing a complete and accurate address when placing the order.
If a parcel is returned because of an incorrect, incomplete, or undeliverable address, reshipment may be offered subject to the applicable costs.
Parcel not received
If an order is not received within a reasonable time after shipment, contact us at info@noxtek.ca and provide your order number.
We will help you take the appropriate follow-up steps with the carrier, depending on the situation.
Damaged parcel
If a parcel arrives damaged, contact us within 48 hours after receipt at info@noxtek.ca.
Please include:
- your order number;
- photos of the packaging;
- photos of the product;
- a description of the issue observed.
This information is required to document the situation and assess the available options.
Local pickup
Local pickup may be available to certain customers in the Drummondville area, upon request and confirmation.
This option is not automatically offered for every order and must be confirmed by NoxTek™ before the purchase is finalized.
When local pickup is approved, an invoice or payment instructions may be sent by email.
Responsibility and shipping
Once the parcel has been handed over to the carrier, delivery times and handling are the carrier’s responsibility. NoxTek™ cannot guarantee that there will be no delays once the carrier has taken possession of the parcel.
In the event of a lost, damaged, or delayed parcel, we will assist the customer with the carrier process and assess possible resolution options based on the situation, the available evidence, and the carrier’s applicable policies.