Privacy policy
Last updated: [April 25, 2026]
At NoxTek™, protecting personal information is part of our standard. This policy explains how Solutions NoxTek (“NoxTek™,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects your personal information when you use our online store.
1. Person responsible for the protection of personal information
The person responsible for the protection of personal information at Solutions NoxTek is:
Solutions NoxTek / NoxTek™
Email: info@noxtek.ca
If you have any questions about this policy or your personal information, you may write to us at this address.
2. Personal information collected
We collect only the information necessary to operate our store, process orders, and provide customer service, including:
- first and last name;
- shipping address;
- billing address;
- email address;
- telephone number, if provided;
- order details;
- communications with customer service;
- information related to returns, warranties, or support requests;
- technical data related to your use of the website, where applicable.
Payments are processed by payment providers through Shopify. NoxTek™ does not have access to your full card numbers.
This information may be collected when you:
- place an order;
- complete a form;
- contact us by email;
- subscribe to a newsletter;
- browse our online store.
3. Use of information
Your personal information may be used to:
- process, prepare, and ship your orders;
- communicate with you about your order;
- provide after-sales service, including returns, warranties, and follow-up;
- respond to your questions or requests;
- prevent fraud or abuse;
- improve our store, our products, and the customer experience;
- comply with our legal, tax, and administrative obligations;
- send you marketing communications if you have consented to receive them.
You may unsubscribe from marketing communications at any time.
4. Disclosure to service providers
We may disclose certain personal information to service providers when necessary to operate our store and provide our services, including:
- Shopify, for hosting and operating the store;
- payment providers;
- carriers and shipping services;
- transactional or marketing email tools;
- customer service providers;
- website analytics, security, or performance tools, where applicable.
These providers receive only the information necessary to provide their services.
Some providers may process or host information outside Quebec or Canada. In such cases, the information may be subject to the laws applicable in those jurisdictions.
5. Cookies and similar technologies
Our store uses cookies and similar technologies to support the operation of the website, including:
- shopping cart;
- browsing session;
- security;
- preferences;
- website performance;
- browsing analytics;
- marketing or retargeting, where applicable.
Some cookies are necessary for the store to function properly. Others may be used for analytics or marketing purposes, depending on the available settings and applicable consents.
You can manage certain cookies through your browser settings or the consent tools available on the website, when those tools are enabled. Law 25 requires clear and informed consent for certain collections of personal information, including through certain tracking technologies.
6. Marketing and communications
If you subscribe to our newsletter or agree to receive marketing communications, we may use your email address to send you news, offers, launches, or information related to NoxTek™.
You may withdraw your consent at any time by using the unsubscribe link in our emails or by writing to us at info@noxtek.ca.
7. Retention of information
We retain personal information only for as long as necessary for the purposes for which it was collected, including:
- order processing;
- customer service;
- returns and warranties;
- tax, accounting, or legal obligations;
- fraud prevention;
- record keeping.
When information is no longer required, it is deleted, anonymized, or securely retained where required or permitted by law.
8. Security
Your information is hosted primarily on the Shopify platform, which applies its own security measures.
For our part, we apply reasonable measures to protect personal information against unauthorized access, use, disclosure, loss, or modification.
However, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.
9. Your rights
Depending on applicable law, you may request:
- access to the personal information we hold about you;
- correction of inaccurate information;
- withdrawal of your consent, where applicable;
- deletion of certain information, where permitted by law;
- information about the use or disclosure of your information.
To exercise your rights, write to us at info@noxtek.ca.
We will process your request within a reasonable period, generally within 30 days, subject to the limits prescribed by law.
10. Privacy incidents
In the event of an incident involving personal information, NoxTek™ applies an incident management process.
Where required by applicable law, we will take the necessary measures to reduce risks, document the incident, and provide the required notices to the individuals concerned or the competent authorities. Under Law 25, businesses must manage privacy incidents, keep a register, and notify the Commission d’accès à l’information and the individuals concerned when an incident presents a risk of serious injury.
11. Protection of minors’ information
The NoxTek™ store is not intended for children. We do not knowingly seek to collect personal information from minors.
If you believe that a minor has provided us with personal information without appropriate consent, contact us at info@noxtek.ca.
12. Links to third-party websites
Our website may contain links to third-party websites or services.
NoxTek™ is not responsible for the privacy practices, content, or operation of those external websites or services.
13. Changes to this policy
We may change this policy to reflect changes to our practices, our store, or applicable legal requirements.
The current version will be posted on this page with the date it was updated.
14. Contact
If you have any questions about this policy or your personal information, contact us at: info@noxtek.ca